THE AMA LOOK

Get in Touch

Whether you have a question about your order, need help choosing the right product, or simply want to know more about THE AMA LOOK, our team is here to help.

How Can We Help?

We believe great customer service is just as important as great products. Send us your question and our dedicated team will do everything we can to assist you.

Customer Service Monday to Friday
Response Time We aim to respond to enquiries within 24–48 hours.
Order Support Please include your order number where possible so we can assist you more quickly.
  • Product questions and sizing advice
  • Order updates and delivery support
  • Returns and refund enquiries
  • Wholesale and partnership enquiries
  • General questions about THE AMA LOOK

Send Us a Message

Complete the form below and a member of our team will get back to you as soon as possible.

We aim to respond to all enquiries within 24–48 hours.

Customer Care

At THE AMA LOOK, we want you to feel confident from the moment you place your order to the moment your product arrives. If something isn't right, our customer service team is here to help.

Returns

We offer a 30-day return period for national orders, and 14 days for international orders. Items should be unused and returned in their original condition and packaging, along with the proof of purchase. If you need to arrange a return, please contact us first so we can guide you through the process.

Refunds

Once your returned item has been received and checked, we will process your refund in accordance with our returns policy. If there is an issue with your order, please contact us and we will work with you to resolve it.

Shipping & Delivery

We work to ensure your order is carefully prepared and dispatched. If you have a question about delivery, tracking, delays or your order's progress, contact our team with your order number and we will be happy to assist.

Frequently Asked Questions

Find answers to some of the questions our customers ask most often. If you can't find what you're looking for, simply contact us.

What is your return policy?
We offer a 30-day return period for national orders and 14 days for international orders. Items must be unused and returned in their original condition and packaging, along with the proof of purchase. Please contact our customer service team before sending a return so we can provide the appropriate guidance.
How do I request a refund?
If you would like to request a refund, please contact us with your order number and details of your enquiry. Our team will guide you through the return process. Refunds are processed once the returned item has been received and inspected.
How long does shipping take?
National orders can take up to 3 to 5 business days. For international orders, delivery times can vary depending on the destination, shipping service and availability of the product. For an update on a specific order, please contact us with your order number and we will help you check its progress.
How can I track my order?
Where tracking is available, tracking information will be provided with your order. If you have not received tracking information or need help locating your delivery, contact our customer service team with your order number.
Do you ship internationally?
Shipping availability depends on the destination and the delivery options available for your order. Please check the shipping options available at checkout or contact us if you would like assistance before placing an order.
Can you help me choose the right size?
Absolutely. Sizes are provided within the prodcuts ad description. However If you're unsure which size to choose, contact us with the product you are interested in and the relevant measurements. Our team will do its best to help you find the most suitable size.
Do you offer wholesale or business enquiries?
Yes. We welcome wholesale, trade and partnership enquiries. Please visit our B2B page for further information. Alternatively, select "Wholesale" or "Partnership" in the contact form and provide as much information as possible. A member of our team will get back to you.
What if my order arrives damaged or incorrect?
We're sorry if something isn't right with your order. Please contact us as soon as possible with your order number and details of the issue. Where appropriate, photographs may help us resolve the matter more quickly.
What payment methods do you accept?
Available payment methods are displayed securely during checkout. If you experience any difficulty completing your purchase, please contact us and we'll be happy to assist.
Our Promise

Your comfort. Your confidence. Your grip.

We're a family-run brand, and every customer matters to us. Whether you're buying your first product from THE AMA LOOK or you're already part of our community, we're here to make sure your experience is as good as the products we provide.

The AMA Look